Appointments

Urgent appointments

To request an urgent appointment for today during opening times:

• phone us on 020 8688 0532

Routine appointments

To request a routine appointment in advance during opening times:

• phone us on 020 8688 0532
• use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination

Get medical advice from a doctor or nurse

To ask a non-urgent medical question:

• fill out an ask a doctor a question form
• fill out an ask a nurse a question form

We will respond within 2 working days during opening times.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.

GP triaging service

There has been a significant increase in demand for appointments and we have therefore introduced a GP triaging service. This means that for patients who request to be seen on the same day or within the next couple of days, they will be offered a telephone call from a GP who will assess their need and make an appointment if this is required. Patients being offered this service will need to be able to take the call and we would therefore suggest that they have their telephone to hand. Not all patients need to be seen in the practice and may therefore be offered a phone consultation.

Routine phone calls

Sometimes you might need to speak to a doctor rather than making an appointment, particularly if you just need some routine advice. The doctors will normally respond to routine calls at the end of the morning surgery. Phone calls received in the afternoon will be passed to the doctor at the earliest opportunity for them to deal with; however they may not always be able to respond on the same day. If possible please try to call during the morning.

Extended appointments

If you have complex needs and/or think that you are going to need a longer consultation than the usual 10 minutes then please let the receptionist know and/or the GP when you speak to them.

Enhanced access

Interpreting services

If you require an interpreter, you must advise reception when you book your appointment of your requirements. Interpreters can usually be arranged for non-emergency appointments.

We use Language Line, which is a phone service that helps us to translate.

• If you require the service please let the receptionist know and book a double appointment.
• We can also provide British Sign Language interpreters either by video or in person.

Cancelling or changing an appointment

Please let us know as soon as possible if you are unable to attend for your appointment, so that we can offer your time slot to another patient.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use the GP online system: Patient Access
• phone us on 020 8688 0532 during opening times

If you need help when we are closed

We are open from 8am to 6:30pm Monday to Friday, excluding public and bank holidays. The following out of hours services are available when you feel a medical problem has arisen that needs urgent attention:

NHS 111

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Croydon GP hubs

If you are Croydon resident and require assistance that cannot wait for you to see your own GP, you can call NHS 111 for an assessment of your problem. If you then need to be seen by a GP, NHS 111 can book an appointment for you to be seen at one of the new GP hubs in Croydon, which are open 8am to 8pm, 7 days a week, 365 days a year. You can also be seen at a GP hub without an appointment but may have to wait.

Urgent care centre, accident and emergency

Urgent care centre, accident and emergency department (casualty)
Croydon University Hospital (CUH)
London Road
Croydon

Based at Croydon University Hospital (CUH), London Road it is open 24 hours a day for patients who have an injury, or whose health has suddenly deteriorated and will need treatment urgently; for example, a suspected heart attack, severe breathing difficulties or head injury.

If you need help with your Appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face to face or by video call
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Please phone the surgery before 11am on 020 8688 0532 if you require a home visit.

This should be regarded as a service for the genuinely housebound or seriously ill.

Home visiting takes up a great deal of doctor time and we do ask patients to attend the surgery wherever possible. Doctors can normally see approximately four patients in the time it takes to visit one. Home visits can be carried out by the GP or our paramedic.

Related information

Health A to Z

Sick Notes

Test Results