Friends Road Medical Practice and the Patient Participation Group (PPG) would like to invite you to join us in helping us to achieve our Mission Statement which is:

‘Friends Road….

               General Practice at its Best’

 

• Do you have something to say about the practice?
• No time to attend meetings?

Then we invite you to join our online Virtual Patient Group

What is the Virtual Patient Participation Group?

We realise that many patients are unable to attend meetings due to pressure of work or family commitments, but still want to have a say in what your surgery does.

As a member of our Virtual Patient Group we will contact you to find out any suggestions you would like to make regarding the Practice.

We will ask questions from time to time, such as what you think about our opening times, getting an appointment, reception issues or the quality of the care or service you received.

We will contact you via email to ask your help with our Patient Surveys. You decide how often and when you would like to respond.

This is your opportunity to have a say in the changes and decisions taken within the Practice about the services we offer.

We would like a wide range of our patients to take part so that the views are representative of the local community.

If you are happy to be part of our Virtual Patient Group, please speak with a member of our reception team.

Common Patient Questions and Answers

Q – Why are we asking people for their contact details?
A – We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas of improvement.

Q – Will my doctor see this information?
A – This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.

Q – Will the questions you ask me be medical or personal?
A – We will only ask general questions about the practice, such as short questionnaires.

Q – Who else will be able to access my contact details
A – Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

Q – How often will you contact me?
A – Not very often

Q – What is a virtual patient reference group?
A – This is a group of patients who are sent by email newsletters and surveys and who by responding help to make sure the surgery provides the services its patients need.

Q – Do I have to leave my contact details?
A – No, but if you change your mind, please let us know